Collagen Night Wrapping Mask

Privacy Policy Last Updated: August 17, 2026 T imperium (collectively, "Lumi," "our," "we," or "us") values and respects the privacy of its customers and visitors. While operating our business and interacting with you, we collect, use, and share personal information as disclosed in this privacy policy ("Privacy Policy"). This Privacy Policy provides you with detailed information about how Lumi and its subsidiaries, divisions, affiliates, brands and other companies that link to this Privacy Policy collect, use, share, and protect your information, and describes your choices and rights. This Privacy Policy also applies to information we receive from business partners and other third parties. Your use of https://try-lymora.com/ including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the "Website"), which we own or maintain are governed by this Privacy Policy. We encourage you to read this Privacy Policy carefully and if you have any questions to contact us using the methods listed below. We reserve the right to make changes to this Privacy Policy at any time and for any reason. Any changes will be reflected in a revised Privacy Policy posted on our Website and we will alert you that there has been a change by updating the "Last Updated" date displayed on the Privacy Policy. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes. TABLE OF CONTENTS Collecting Your Information Using Your Information Sharing Your Information Cookies, Web Beacons, and Tracking Technologies Data Security Policy for Children SMS Messaging Do Not Track Signals Submitting Information from Outside the United States and Transferring Information Links to Other Websites and Third-Party Practices Your Privacy Rights How to Exercise Your Privacy Rights Retention Period Contact Us Collecting Your Information We may collect information about you in a variety of ways, including when you provide information directly to us or when you visit our Website. The categories of information we collect, including in the last 12 months, include: Categories of Information You May Provide to Us. This is information that you choose to provide directly to us, such as when you create an account, make a purchase, engage with our customer service team, fill out forms, or otherwise use the Website. Categories of information you provide to us include: (1) identifiers such as a real name, alias, postal address, email address, account name, or other similar identifiers; (2) commercial information, such as records of products or services purchased, purchase amounts, and purchase dates; (3) customer service information, such as customer support conversations, feedback, photos, responses to surveys, and any included audio, electronic, visual, or similar information; and (4) any other information you choose to provide us. Categories of Information We Collect About You. Our servers automatically collect information when you contact us or when you visit, use, or browse the Website. Categories of information we collect about you include: (1) Internet or other electronic network activity information, such as the pages you visit on the Website, the dates and times you visit the Website, information about how and when you use our Website, and other technical information; (2) identifiers and device information, such as your IP address, operating system, browser version, language preferences, referring URLs; (3) rough geolocation, such as the country or region you are visiting our Website from; (4) inferences and analytics data about you, your purchases, and your Website usage; and (5) telephone recordings, chat transcripts, social media comments and activity, customer profile information, other customer service data, and any included audio, electronic, visual, or similar information. If you access the Website from a mobile device, we will collect information about the type of mobile device you use. Your use of our Website and services is strictly your choice. If you prefer that we do not receive the above-described information, please do not submit it to us. This means you shouldn't participate in the applicable activities on, or use the applicable features available through, our Website or services. By not participating or not providing certain information, you may limit your ability to take full advantage of our Website and services. We may collect deidentified data or derive inferences from the categories of personal information described in this Privacy Policy. We will not reidentify, or attempt to reidentify, any deidentified information that we collect as described in this Privacy Policy. We do not collect any "sensitive personal information" or "sensitive data" as these terms are defined under applicable law. Using Your Information We use the personal information we collect only in the manner and through the means allowed by applicable law. That means we determine whether we have a lawful basis or legitimate business purpose to use your personal information before doing so. Generally speaking, we collect personal data from you where we have your consent to do so, where we need the personal data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. We collect and use information for business and commercial purposes, including the following: Operate and Improve our Business. We use your information to provide our services to you, to increase the efficiency of our business, and to improve our Website, products, and services. We may process your information using artificial intelligence models that help us provide our Services to you and to our other customers. Process Transactions and Facilitate Customer Service. We use your information to complete purchases, to send you confirmations and administrative messages, and to perform customer service functions. Marketing and Advertising. We use your information to market our services to you, to personalize the Website, and to deliver information to you that we think may be of interest to you, such as articles, news, or information about various promotions and products. Analytics. We use your information to help us better understand your interests and needs, such as by engaging in analysis and research regarding use of the Website and our products and services. We may monitor and analyze usage and trends to compile statistical information which we may use internally or provide to third parties. Security and Fraud Prevention. We use your information to perform security and fraud prevention functions for the Website. Required by Law. We use your information as required by law, for compliance purposes, or as we deem necessary to investigate or remedy any actual or potential violation of our policies or to protect the rights, property, and safety of Lymora or others as we deem appropriate. We do not use information for profiling or automated decision-making in furtherance of decisions that produce legal or similarly significant effects. Sharing Your Information We may share the categories of information described above with third parties that perform services for us or on our behalf. Some of these third parties may use your information for their own commercial purposes. The categories of third parties that we share information with, including in the past 12 months, include: (1) service providers and suppliers; (2) marketing partners and advertising networks; (3) data analytics providers; (4) payment processing providers; (5) our affiliates and subsidiaries; (6) social networks; and (7) other parties in connection with business transfers and for legal, safety, fraud prevention, and enforcement reasons. We share your information with these third parties for the following business purposes: Operate and Improve our Business. We share your information with third party service providers that help us provide our services to you, increase the efficiency of our business, and improve our products and services. Process Transactions and Facilitate Customer Service. We may share information with third-party providers that process payments on our behalf, help provide the Website and perform customer service functions. We may use third-party AI-powered virtual assistants to handle phone calls and customer support conversations on our behalf. These calls and chats may be monitored and recorded by the third-party. We may use chatbot tools that are provided by third parties who will monitor and record transcripts of your customer service chats to help us better manage our customer inquiries. Marketing and Advertising. We share information with third-party providers that support online advertising, data co-operatives, mobile advertising, data analytics, social media engagement, advertising networks or any other activity that may be considered cross-behavioral advertising or direct marketing. Analytics. We may allow third-party service providers to use tracking technology on the Website, which will enable them to collect information about how you use the Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity. Security and Fraud Prevention. We share information with third parties that provide security and fraud protection services for us. Required By Law. We may share your information as permitted or required by any applicable law in response to a subpoena or other legal process, or as we deem necessary to investigate or remedy any actual or potential violation of our policies, or to protect the rights, property, and safety of Lymora or others, as we deem appropriate. Transfer of Assets. If we reorganize or otherwise transfer some or all of the Website or our assets to another organization (such as in the course of a merger, dissolution, or liquidation), your information may be shared with the transferee; however, we will ask the transferee to honor commitments we made in this Privacy Policy. We generally do not sell information as the term "sell" is traditionally understood. However, we do share data with third parties for marketing, analytics, and advertising purposes, which may be interpreted as a "sale" or "sharing" under certain laws. In the past 12-months, we have shared the following categories of information to third parties for marketing and advertising purposes: (1) persistent identifiers, such as unique device identifiers, email addresses, account information, IP addresses, information related to your browser and operating system, or any information that you provided through the Website; and (2) user activity data, such data generated through your activities on the Website. Cookies, Web Beacons, and Tracking Technologies The Website uses cookies, web beacons, and other tracking technologies to collect, use, and share your information with third parties as described in this Privacy Policy. These technologies are useful for storing your preferences and settings, enabling you to sign-in, gathering information such as browser type and operating system, providing interest-based advertising, combating fraud, analyzing how our Website or services perform, and fulfilling other legitimate purposes. Cookies used on this Website may include required cookies, preferences cookies, analytics cookies, and advertising cookies. Advertising cookies may share your information with third parties, including advertisers and social networks. We may share aggregate cookie and tracking information that does not directly identify you with third parties. Some content on the Website may be provided by third parties that use cookies and tracking technologies to collect information about you and provide targeted advertising. We do not control these third parties' tracking technologies or how they may be used. Most web browsers accept cookies by default. You can usually disable or reject cookies, but doing so could affect the availability and functionality of the Website. Data Security We have implemented measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where you have a password for access to certain parts of our Website, you are responsible for keeping it confidential. Unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect personal information, we cannot guarantee its security. Policy for Children We do not use the Website to solicit information from or market to children under the age of 18. By using the Website, you represent that you are at least 18 years of age. If you believe a child has provided personal information to us via the Website, please contact us and we will use reasonable efforts to locate and delete the information. SMS Messaging By signing up to our promotional lists, you give permission to Lumi and its agents or vendors to contact you by email, text message, telephone or cellphone. Your consent is not a condition of purchase. If you no longer wish to receive promotional communications by email, follow the unsubscribe link at the end of an email. If you no longer wish to receive promotional text messages, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. We may share your SMS opt-in or consent status with vendors that help provide messaging services. Do Not Track Signals Do Not Track (DNT) is a privacy preference users can set in their browser. There is currently no universal standard for DNT signals, so we cannot promise that we respond to all of them, except where required by applicable privacy law. Submitting Information from Outside the United States and Transferring Information We control and operate the Website and our services from within the United States. By visiting our Website or using our services, you acknowledge that your information may be transferred to and processed in the U.S. or another country in which we or our vendors maintain facilities. Where applicable, we rely on appropriate safeguards for international transfers, including Standard Contractual Clauses and the UK Addendum. Links to Other Websites and Third-Party Practices This Website may contain links to third-party websites. We have no control over these linked websites or third parties. Information collected by websites other than our Website is not covered by this Privacy Policy. We are not responsible for the content or privacy and security practices of third parties and encourage you to review their privacy policies before providing personal information. Your Privacy Rights Where applicable based on privacy laws in your jurisdiction, you may have rights including the Right to Know, Right to Delete, Right to Correct, Right to Opt-Out of sale or sharing, Right to Opt-Out of Targeted Advertising, Right to Data Portability, and Right to Withdraw Consent from Processing. How to Exercise Your Privacy Rights To exercise any applicable rights, contact us at support@try-lumi.com. Exercising your rights will not result in discrimination. We may require additional information to verify your identity and state or country of residence. If we are unable to verify your identity, we may deny certain requests. You may designate an authorized agent, subject to verification requirements. If we are unable to comply with your request, or if you dispute our decision, you may request an appeal by emailing support@try-lumi.com with the subject line "Data Access Request Appeal." You may also have the right to complain to your local data protection authority. Retention Period We shall only store the information we collect for as long as necessary to complete the purposes for which it was collected, taking into account the nature of our relationship with the data subject and any legal obligations we are required to fulfill. Contact Us If you have questions or comments about this Privacy Policy, please email support@try-lumi.com. You may also contact us by physical mail at: [Your Company Legal Name], [Your Business Address].

At Lumi Cosmetics™, we prioritize delivering your order to you as swiftly as possible. Please review our shipping policy to understand the details of your order's journey to your doorstep. Order cut off time: 11:00 PM 1. Processing Time Orders are shipped the same day they are placed. Orders placed after the daily cutoff time will be processed and shipped the following business day. Processing times may vary during promotional periods or high-demand seasons. 2. Shipping Duration Standard Shipping: 5-7 business days. Shipping times may be affected by factors beyond our control, such as customs delays or extreme weather conditions. 3. Shipping Partners We partner with reputable carriers to ensure the safe and timely delivery of your order. You will receive a tracking number once your order has been dispatched. 4. Shipping Rates Shipping rates are calculated at checkout based on your location and the weight of your order. 5. International Shipping We offer international shipping to select countries. Shipping times may vary based on the destination. 6. Order Tracking You can track your order using the provided tracking number on our website or the carrier's online tracking system. 7. Shipping Address Ensure that your shipping address is accurate and complete to prevent delivery issues. 8. Delayed or Lost Shipments In the rare event of a delayed or lost shipment, please contact our customer support team and we will assist you in resolving the issue. 9. Customs and Duties International customers are responsible for any customs duties or taxes imposed by their respective countries. 10. Shipping Updates We will keep you informed of any significant updates regarding your shipment via email. Should you have any questions or concerns regarding your shipment, please contact our customer support at support@try-lumi.com. Thank you for choosing Lumi™.

✨ Our 60-Day Money-Back Guarantee ✅ 60-Day Money-Back Guarantee. ✅ Not completely happy? Contact us and we'll make it right. We're confident you'll love Lumi, which is why every order is protected by our 60-Day Money-Back Guarantee. Use Lumi consistently as directed. If you're not completely satisfied with your experience for any reason, simply contact us within 90 days of receiving your order and we'll make it right. No complicated forms. No phone calls. No unnecessary hassle. 📩 How to Request a Refund Email us at support@try-lumi.com with: Your order number The email address used for your order A brief explanation of the issue We typically respond within 24 hours Monday–Friday. 💸 Refund Terms Refund requests must be made within 90 days of receiving your order. Once your refund has been approved, it will be returned to the original payment method used for your purchase. Please allow up to 14 days for the refund to appear, depending on your bank or payment provider. If you used a discount or promotion, your refund will be based on the amount you actually paid. Please do not send products back to us unless our Customer Support Team has provided you with return instructions. 📦 Damaged or Incorrect Orders If your order arrives damaged, defective, or incorrect, please contact support@try-lumi.com within 7 days of delivery and include a photo of the issue. We'll arrange a replacement or refund as appropriate. ❓ Questions? Email support@try-lumi.com Real humans. Real help. Usually within 24 hours. Try Lumi with confidence — your order is protected by our 60-Day Money-Back Guarantee.