🔬 Our 120-Day "See The Difference" Guarantee
✅ 120-Day Money Back Guarantee.
✅ Not completely happy? Contact us and we'll make it right.
We are so confident in what Lymora will do for you that we carry 100% of the risk. Use it consistently for 120 days. If you don't see a meaningful difference in your hair's fullness, density, and growth — contact us and we will refund every cent. No forms. No phone calls. No hassle.
If Lymora doesn't live up to your expectations:
Email support@try-lymora.com within 120 days of delivery. Tell us what didn't work and our team will work with you to make it right.
We might offer:
- Guidance to optimize your results — sometimes consistency and technique make all the difference
- A replacement if something was off with your order
- A full refund if it genuinely isn't working for you
- Or another solution that leaves you completely satisfied
Why we do it this way:
Because we are confident in what Lymora does for women navigating hair thinning after 45 — and if we can't deliver results, you shouldn't pay for it. Simple as that.
📩 How to Request Help
Email us at support@try-lymora.com with:
- Your order number
- What didn't work
- How long you used the product consistently
We typically respond within 24 hours with a solution.
💸 Refund, Return & 120-Day Satisfaction Guarantee
At Lymora, we stand behind our product completely. If after using Lymora consistently you feel it does not meet your expectations for any reason — contact us and we will make it right. You will be refunded in full.
How to initiate a refund:
Contact our Customer Support Team at support@try-lymora.com with the following:
- Your order number
- The email address used for the order
- A brief explanation of the issue
- How long you used the product
We aim to respond within 24 hours Monday–Friday. If you do not hear back within this time please check your spam or promotions folder.
Important things to note:
- Do not send anything back to us without prior discussion and agreement via email as this will affect your refund process.
- Items purchased through our website cannot be returned to a store.
- We are unable to assist with items purchased through third-party retailers.
Refund Terms & Conditions
- Refund requests must be initiated within 120 days of receiving the product. Any requests made beyond this period will not be eligible for a refund under this policy.
- We want you to give Lymora a genuine chance — for best results we recommend consistent use for the full 120 days before requesting a refund.
- Refunds will be issued to the original form of payment used for the purchase. It can take up to 14 days from the date of accepting your refund request to process the refund.
- If you used a discount or promotion on your purchase, your refund will be calculated based on the discounted price you paid.
- If your order qualifies for free shipping but after your product refund the total falls below the free shipping threshold, the cost of shipping may be deducted from your refund.
- Free gifts are not eligible for refund.
- Any misuse or abuse of this policy will result in forfeiture of refund eligibility.
Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect please contact us at support@try-lymora.com within 7 days of delivery and include photographic evidence. In these cases we will arrange a replacement or refund as appropriate.
Disclaimer
Lymora reserves the right to amend this policy at any time without prior notice. Any changes will take effect immediately upon publication on our website. By making a purchase on our website you agree to the terms outlined in this policy.
❓ Questions?
Email support@try-lymora.com
Real humans. Real help. Usually within 24 hours.
Because you have nothing to lose — and everything to gain.